Why Your Business Needs Managed IT Support in Brisbane

What Is Managed IT Support?

Managed IT Support is a constant team supporting and managing your businesses IT needs. From desktop support to the security systems monitoring your cloud file systems, gone are the days of IT security being optional. Great Managed IT Service providers will be in your corner when you need it. You as a business owner shouldn’t need to stress or be confused about your IT systems and requirements. I’ve had the pleasure of helping a number of Brisbane business owners who have setup their own systems and taken these to a scalable and secure environment.

Why Brisbane Businesses Are Moving to Managed IT Support

You have probably pieced together your business with a number of different systems. You were most likely left alone to configure your Microsoft 365 emails and files and let’s be honest, you likely have no idea what you’re doing (and why should you! you do what you do best, and IT makes a fool out of us).

What’s worse is I’ve seen a large number of firms who have paid big bucks to have an IT firm setup their environment and things still aren’t right. The amount of different managed IT support companies I’ve come across who have either not trained staff appropriately, do not have the correct processes in place or straight up DO NOT CARE about helping clients and only care about making money is WAY to high.

I would recommend only going with a provider that has real customer reviews on them google business profile (you can check to see if their real by reading what people are writing, AI or bot generated responses usually don’t have any comment OR use the same generic sentence structure across a number of reviews)

Things your Managed IT Support Partner Should Be Doing

Here is an overview of the different things a GREAT Managed IT Support partner should be doing.

Providing your Business General IT Support in a FAST and FRIENDLY Manner

This is one of the biggest things I’ve come across when bringing across new customers to Danovation IT. You as a business owner are not treated with great service. It’s simple as that. Slow to get back to you, advice given is poor and you’re left feeling disappointed. I assure you the days of great service are not gone, and it’s why I’m proud to deliver what I do.

Provide you advice and managed your Microsoft 365 Systems

Microsoft 365 is the core back bone for a number of businesses these days and it needs to be managed by professional Microsoft 365 consultant. Yes you probably have administrator access to the platform, but have you setup the licensing correctly? Is conditional access configured? Threat policies?

You’re probably thinking this is a lot Dan and I don’t really care. I get it, it’s a large undertaking to learn everything while trying to operate your business.

The wrong Microsoft 365 setup can be costly and open your business to cyber security threats. (This is REAL and it happens to REAL business owners)

Be your ‘One Shop Stop’ for all things Computers, Laptops and Phones

Managed IT support partners usually have relationships with distributors that can typically over you higher quality products then you would purchase at your regular retailers. Not only can they deliver this straight to your business, but they can be setup to work day 1 with your staff members.

Not only is this process easier then going out and buying a new machine yourself, products usually come with multi year extended warranties direct with HP/Dell/Lenovo - your Managed IT support partner should also track and manage your assets and their associated warranties, so you can plan out which machines you need to replace next.

Managed your Mailbox and Workstation Cyber Security

Gone are the days of your typical Anti-Virus client. Your IT provider should be providing you with a 24/7 endpoint and mailbox solution that protects your companies data. A 24/7 endpoint protection product is usually backed by an international team of cyber security professionals that use advanced algorithms to detect red flags in your systems, then isolate that device before it can cause any further damage.

This team of real humans then contact your Managed IT Support partner and they work with your staff member to have these intrusions resolved.

Not only does this cover your computer, most intrusions these days occur to your online platforms. If somebody accesses your mailbox in a different country outside of Australia, then measures can be put into place to lock your mailbox, from here, your Cyber Security team provided by your Managed IT support partner will work to get this resolved.

So Does Your Business Need a Managed IT Support Partner?

Well this is entirely up to you? What is your risk tolerance? Do you always have little annoying issues each day that are disrupting productivity? Do you think your Microsoft 365 was setup poorly? Do staff all login to the same account? Is the office network slow? Are our systems slow?

If any of the above resonate with you, I would recommend reaching out for a friendly chat with Dan. With over 10+ years experience in the IT world, Dan is one of the most friendly and knowledge IT guru’s you’ll come across and he’s available now to help business based businesses with all things IT